Apple Stores are known for their knowledgeable personnel and excellent customer service. Not coincidentally, those are also the hallmarks of outstanding lawfirms. Jay Shepherd has written an article which questions what it would be like if these stores were run like law firms – and by extension, why law firms can’t be run more like Apple Stores. It is a very thought-provoking article, and I recommend it to attorneys everywhere.
Source: "What if the Apple Store Billed by the Hour?" by Jay Shepherd, published at The Client Revolution.
Thanks, Ben. I appreciate the shout out. Love your site. As the owner of an all-Mac law firm for the past 11 years, I’ve been a big fan.
Jay